Refund policy

Last updated 18 September 2026

Customers may request an eligible return or exchange within 14 days from the date of delivery. Contact hello@hybrdwear.com before sending an item back. An unapproved return may be refused or delayed.

Eligibility

Returned products must be unworn, unused, unwashed, unaltered, and in their original condition. All original tags must remain attached, original packaging must be included, and proof of purchase is required. HYBRD may inspect returned items before approving a refund or exchange.

Non Returnable Items

Products that have been worn, washed, used, damaged, altered, or returned without original tags or packaging.

Final-sale products and products sold under a special promotion where the product page or offer clearly states that returns are not accepted.

Products that cannot be resold for hygiene, safety, or consumer-protection reasons, where clearly identified before purchase.

Items returned after the 14-day request period, unless applicable law requires otherwise.

Wrong Defective Damaged or Tampered Items

If HYBRD sends the wrong product, or a product is defective, damaged in transit, or tampered with, notify us within 14 days of delivery. Provide the order number and clear photographs or video. If the claim is approved, HYBRD will arrange or reimburse reasonable return shipping and offer an appropriate replacement, exchange, repair, or refund in accordance with the circumstances and applicable law.

Return Shipping

For standard returns and exchanges, the customer pays return shipping and is responsible for the parcel until it reaches HYBRD. Use a trackable service and keep the receipt. HYBRD covers reasonable return shipping only for an approved claim involving an incorrect, defective, damaged, or tampered item.

Exchanges

Exchanges depend on stock availability. If the requested replacement is unavailable, the customer may select another eligible item, receive store credit where agreed, or receive a refund for an approved return. Any price difference must be paid or refunded as applicable.

Refunds

After we receive and inspect a return, we will notify the customer whether the refund is approved. Approved refunds are credited to the original mode of payment. Card refunds may take 10 to 45 days to appear, depending on the credit-card issuing bank. HYBRD cannot accelerate a bank’s processing time.

Original delivery fees are non-refundable for a standard return. They may be refunded where HYBRD sent the wrong item or the goods arrived defective, damaged, or tampered with and the claim is approved. Cash-on-delivery refunds will be handled using a reasonable available method agreed with the customer, subject to identity and payment verification.

How to Request a Return or Exchange

Email hello@hybrdwear.com within 14 days of delivery.

Include the order number, item name, requested outcome, and reason for the request.

For a defect, damage, wrong item, or tampering claim, include clear photographs or video.

Wait for return instructions and approval before sending the product.

Package the item securely with its tags, original packaging, and proof of purchase.