Last updated 18 September 2026
Customers may cancel an order within 24 hours of placing it, provided the order has not been dispatched. Send the cancellation request to hello@hybrdwear.com and include the order number. A request is not confirmed until HYBRD acknowledges it.
Once an order has been dispatched, it cannot be cancelled. The customer must receive the order and follow the Returns Refunds and Exchanges Policy if eligible. Refusing delivery does not automatically cancel an order and may result in delivery or return costs where permitted.
If HYBRD approves cancellation of a prepaid order, the refund will be made back to the payment solution used initially by the customer. Please allow up to 45 days for the refund transfer to be completed, depending on the issuing bank. HYBRD may cancel an order because of stock unavailability, pricing or Website errors, payment failure, suspected fraud, sanctions screening, delivery limitations, or other lawful reasons. If HYBRD cancels a paid order, the paid amount will be refunded.
HYBRD does not pass debit or credit card details to unauthorized third parties. Payment data is handled by Telr and relevant authorized financial service providers as described in the Privacy Policy.