Privacy policy
Last updated 18 September 2026
This Privacy Policy explains how HYBRD Co FZE LLC collects, uses, discloses, and protects personal information when customers visit https://hybrdwear.co/, create an account, place an order, contact us, or interact with our marketing and customer-service channels.
Information We Collect
Identity and contact information, such as name, email address, telephone number, delivery address, and billing address.
Order and transaction information, such as products purchased, order value, delivery status, returns, and communications about an order.
Account information and preferences when a customer creates or uses an account.
Technical and usage information, such as IP address, browser, device, cookie identifiers, pages viewed, and interactions with the Website.
Marketing preferences, newsletter signups, product reviews, waitlist requests, and communications with HYBRD.
Fraud-prevention, payment-status, and transaction-reference information received from payment and platform providers.
Payment Card Information
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. https://hybrdwear.co/ will not pass any debit/credit card details to third parties. Card payments are securely processed by Telr and relevant authorized payment networks.
How We Use Personal Information
Process and deliver orders and provide payment or delivery confirmations.
Administer returns, refunds, exchanges, cancellations, warranty assessments, and customer support.
Create and manage customer accounts and remember preferences.
Detect fraud, secure the Website, enforce policies, and meet legal or regulatory requirements.
Operate analytics, improve products and Website performance, and measure advertising where consent or another lawful basis applies.
Send marketing messages when the customer has requested or permitted them and provide an unsubscribe option.
Sharing Information
We may share necessary information with Shopify, Telr, card networks, banks, couriers, fulfilment providers, analytics providers, advertising platforms, email-marketing services, customer-support providers, professional advisers, regulators, or authorities. These parties receive information only for the relevant service, legal duty, security need, or transaction.
We do not sell, rent, or lease personally identifiable information. We may disclose information where required by law, to protect customers or HYBRD, to investigate fraud, or as part of a lawful business restructuring or transfer.
International Processing
Some technology and service providers may process information outside the United Arab Emirates. Where applicable, we take reasonable steps to use appropriate contractual, technical, and organizational safeguards for such transfers.
Security
HYBRD takes appropriate steps to protect personal information through reasonable hardware, software, access-control, and operational safeguards. However, no online transmission or storage system can be guaranteed to be completely secure, and customers disclose information online at their own risk.
Retention
We retain personal information only for as long as reasonably necessary for orders, customer service, accounting, fraud prevention, dispute resolution, legal obligations, and enforcement of agreements. Retention periods may vary by record type and applicable requirements.
Customer Rights
Subject to applicable UAE law, customers may ask to access, correct, update, or delete certain personal information, withdraw consent where processing relies on consent, or object to certain marketing. Requests may be sent to hello@hybrdwear.com. We may need to verify identity and may retain information where legally required.
Third Party Websites
The Website may link to third-party websites or services. HYBRD is not responsible for their privacy practices. Different rules may apply when customers provide information to those parties, and customers should contact them directly with questions about their handling of information.
Children
The Website is not intended for transactions by persons under 18. We do not knowingly permit minors to register or transact. If personal information has been provided by a minor, contact us so we can assess and address it.
Changes and Contact
We may update this Privacy Policy to meet legal, operational, or industry requirements. Changes are effective when posted, and customers should review this page periodically. Privacy questions and requests may be sent to hello@hybrdwear.com or HYBRD Co FZE LLC, BC-893539, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates.